Shipping Policy

Shipping and Return Policy for JMK MEDS

Effective Date: [19-02-2025]

At JMK MEDS, we are committed to providing a seamless shopping experience. This policy outlines our shipping and return practices, helping you understand how we handle product delivery, returns, and exchanges.

1. Shipping Information

We deliver medicines and other products across India. Here are the details regarding our shipping process:

Order Processing: Orders are processed within [1-2] business days from the time they are placed, subject to product availability and payment confirmation.
Shipping Time: Delivery times vary depending on the delivery location. Typically, orders are delivered within [3-7] business days. For remote locations, delivery may take longer.
Shipping Charges: Shipping costs are calculated based on your delivery address and the weight of your order. You will be notified of the shipping charges before finalizing your purchase during checkout.
Delivery Partners: We work with trusted delivery partners to ensure the safe and timely delivery of your orders. However, delivery times may vary based on factors such as weather conditions, holidays, and unforeseen events.
Order Tracking: Once your order is shipped, you will receive an email with tracking details so you can monitor the status of your delivery.

2. Delivery and Receipt

Delivery Address: Please ensure that your shipping address is accurate and complete to avoid delays in delivery. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
Package Condition: Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, please contact our customer support team immediately.
Refused Deliveries: If you refuse a package or it is undeliverable due to incorrect information, we may charge a fee for the return shipment.

3. Return and Exchange Policy

We strive to ensure that you are fully satisfied with your purchase. However, due to the nature of the products we sell, our return and exchange policy has specific conditions:

Medicines and Health Products: For safety and hygiene reasons, medicines, supplements, and health products are non-returnable unless there is a defect in the product or a mistake on our part (such as receiving the wrong item).
Lab Test Kits: Home lab test kits are generally non-returnable due to hygiene standards, except if the kit is damaged or defective upon arrival.

4. Return Conditions

If you believe your product is eligible for a return, please ensure that it meets the following conditions:

The product must be unused, unopened, and in its original packaging.
The return request must be made within [7-14] days from the date of delivery.
You must provide proof of purchase (e.g., order confirmation or invoice) when requesting a return.

5. How to Initiate a Return or Exchange

To initiate a return or exchange:

Contact our customer support team at jmkmedicals.info@gmail.com or call +91 8707271620 within [7-14] days of receiving the order.
Provide your order number, details of the product(s), and reason for the return or exchange.
Our team will guide you through the return process and issue a return authorization if applicable.
Pack the item securely in its original packaging (if possible) and send it back to us. You may be responsible for return shipping charges, unless the product is defective or we made an error in fulfilling your order.

6. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If your return is approved:

Refunds will be issued to the original payment method.
Please note that shipping charges are non-refundable.
Refunds may take [5-10] business days to process, depending on your payment provider.

7. Non-Returnable Items

The following items are non-returnable under any circumstances:

Opened or used medicines, supplements, and health products
Lab test kits that have been opened or used
Items marked as "Final Sale" or "Non-returnable"

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [7] days of delivery. We will arrange for a replacement or refund, based on the nature of the issue. Please provide the following information when contacting us: