Refund Policy

Refund Policy for JMK MEDS

Effective Date: [19-2-2025]

At JMK MEDS, we aim to provide a high-quality shopping experience. If you are not fully satisfied with your purchase, this refund policy will guide you through the process.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

Incorrect or Damaged Products: If you receive a product that is damaged, defective, or different from what you ordered, you are eligible for a refund. Please contact us within [7] days of receiving your order with supporting evidence (photos of the damaged product, packaging, and your order number).
Order Cancellation: If you wish to cancel your order before it is shipped, you may be eligible for a full refund. Once an order has been shipped or delivered, cancellation is not possible.
Non-returnable Products: Certain products, such as medicines, supplements, and health-related items, are non-returnable due to safety and hygiene standards. If a non-returnable item is delivered incorrectly or damaged, we will offer a refund or replacement at our discretion.

2. Refund Process

To request a refund:

Contact Us: Reach out to our customer service team within [7] days of receiving your order. You can contact us via email at jmkmedicals.info@gmail.com or call us at +91 8707271620. Include the following information:
- Order number
- Product(s) in question
- Description of the issue (e.g., damaged product, incorrect item received)
- Photographic evidence (if applicable)
Return Authorization: Once we receive your request, our team will assess your eligibility for a refund. If your request is approved, we will issue a Return Authorization (RA) and provide instructions on how to return the item (if applicable).
Return of Products: If the item needs to be returned, ensure it is in its original packaging and unused condition (unless defective). Return shipping may be at the customer’s expense unless the item is damaged or defective.
Refund Issuance: After receiving the returned product (if applicable), we will process your refund. Refunds will be issued to the original payment method and typically take [5-10] business days to reflect in your account, depending on your payment provider.

3. Refund Timing

Once we approve a refund, it will be processed within [5-10] business days.
Refunds for orders paid by credit/debit cards, net banking, or other online methods will be credited back to the same payment method.
Please note that shipping charges are non-refundable, and only the cost of the returned product will be refunded.

4. Partial Refunds

In certain cases, partial refunds may be issued if:

Products are returned with visible signs of use or damage.
Items are returned after the allowable return period.
The product is not in its original condition or packaging.

5. Non-Refundable Items

The following items are non-refundable under any circumstances:

Opened or used medicines, supplements, and health products
Lab test kits that have been opened or used
Items marked as "Final Sale" or "Non-refundable"

6. Exchanges

If you need an exchange due to a damaged or incorrect product, please follow the same process as outlined for returns. In cases where an item is out of stock, a refund will be processed instead of an exchange.